Up The Creek Covid 19 Safety Plan (rev 12; March 12th, 2021)
The information contained within this Safety Plan follows Public Health guidelines, and may change.
Following discussions with the local Public Health Officer, and in accordance with Province- wide restrictions made by the BC Public Health Office on Monday 7th December 2020, Up The Creek will now be open with the following restrictions:
Please note that both our Fir and Cedar rooms are now rented on a monthly basis to tenants who reside, like the owner, on a full time basis, and who will be using the Guest kitchen and Lower bathroom.
Customers are reminded that the BC Government is advising travel for essential reasons only.
As such, information contained within this plan overrides any contradictory information on our website or on the rack cards.
It is our hope of course that in due course we will be able to return to normal operations and such conditions will not be necessary.
Thank you for your patience in working with us. We appreciate and need your support.
Cleanliness & Sanitization
Up The Creek ordinarily uses natural and organic materials for cleaning, but during this pandemic we reserve the right to use bleach, ethanol or other products as dictated by the conditions.
High touch surfaces such as door knobs, counters, light switches, stair railings etc will be regularly sanitized using approved bleach or other products.
Guests and staff are encouraged to wash hands thoroughly and frequently using soap and water.
Bed linens will still be provided, though no top sheet will be available as duvet covers will be washed each and every time. Personal sheets, duvets, sleeping bags are not allowed.
All our entrances, bedrooms, bathrooms and guest kitchen will have hand sanitizer available. All guests will be given a hand towel. Private room guests will also be given a shower towel. Please do not leave either towel in the bathrooms. No shared towels will be placed in the bathrooms. Dorm bed customers may rent a shower towel for $2.
Please do not attempt to visit Up The Creek if you have experienced, or come into contact with someone displaying, any of the following symptoms within the last 14 days: Gastrointestinal distress, fevers, sore throat, chills, coughing, sniffles, congestion, aching and a loss of smell and or taste.
Likewise, we will not be able accept anyone who has travelled outside of Canada, or been in contact with anyone who has travelled outside of Canada, in the last 14 days from time of booking.
At this point in time, we are only accepting Canadian residents who live within the Vancouver Coastal Health region, including foreign travellers who have been in Canada since before March 12th 2020.
All bookings are now offered at the same great rate, but are considered Flexible Non Refundable. This means that if you need to change your booking, for reasons of personal need or as required by the Government, we will allow up to 2 changes for free. After this second change, no further flexibility is offered and no refunds are possible.
Bookings can be made online and by telephone. Feel free to email or call if you have any questions. All bookings are only confirmed once a credit card number has been provided, or advance payment has been received by etransfer. Please note that all booking platforms except Air B&B do not take payment from your credit card given.
To achieve contactless check-in, payment by e-transfers is required. E-transfers should be sent to email@example.com.
Should you wish to use your credit card, we will only do so remotely and in advance upon booking, with a 5% surcharge. No credit card payments will be taken on location.
Sorry, no cash transactions.
A receipt for your reservation will be sent by email once payment is received.
At Check In
Please maintain Physical Distancing at all times, 2m from staff, volunteers and other guests. We will of course be happy to show you to your room, and around the lodge, but will make every attempt to keep 2m away at all times.
The dorm room will be limited to 4 beds only, #1, 2, 3 & 5, except for group bookings where the original capacity of 7 remains. If you are in this room, please do not switch from your allocated bed.
As ordinarily required by the conditions of the 2003 Hotel Keepers Act, all guests will be required to provide ID (passport or driver’s licence) and contact information, for use if contact tracing needed. No ID means no stay.
At check in you will be asked if you intend to cook dinner using our guest kitchen. If so, you will be given a list of one hour time slots to choose from, which will then be displayed at the entrance to the guest kitchen. Breakfast preparations will not be scheduled.
During Your Stay
Up The Creek has many spacious communal areas where it should be easy to keep your 2m physical distance from other guests. Please do not hesitate to advise staff if you have any concerns regarding another guest’s behaviour. Anyone who cannot respect this requirement will be asked to maintain safe distance, and after a second warning, be asked to leave without refund.
The use of a face mask is required in the shared dorm room and in all common spaces. Up The Creek can provide you with a simple non medical mask for just $2.
The guest kitchen is one of our smaller areas. The kitchen is fully equipped and many customers prefer to cook their own food. Please make sure only one booking group occupies the kitchen at any one time. No exceptions.
At this point in time, the new sauna and laundry facility will not be open until after the pandemic has passed.
During quieter times, it may be possible to allocate a dedicated bathroom to your booked private room.
At Check Out
Upon vacating your room, please remove your bed linens, including duvet covers (but not duvet) and pillow cases, and place them in the laundry basket in the lounge on the main floor. Private room customers are asked to leave their window and door wide open to aid ventilation.
After Your Stay
If you have any suggestions or observations on how we can improve your comfort and safety while staying at Up The Creek, please do not hesitate to contact us. And of course, if you wish to leave a review, please do so at Trip Advisor, Google, or through the booking platform you used.
For Staff and Volunteers
Up The Creek relies upon our WorkStay program for cleaning support. Normally we have overseas travellers in this role, but during the pandemic, all volunteers will have been in Canada before March 12th to be considered for the program.
Volunteer cleaning staff will use masks and gloves to disinfect a room, bathroom or kitchen. Bedrooms will not be cleaned during a stay. Please make their job easier by keeping the rooms tidy and keeping personal items out of bathrooms.